Theodore W. Kheel
The Keys to Conflict Resolution
Proven Methods for Resolving Disputes Voluntarily
Now in paperback!

"Ted Kheel's book is must reading for every lawyer, businessman, negotiator and person interested in resolving disputes peacefully and inexpensively. It is full of practical advice acquired over 60 years of broad legal, labor and business experience. This book is timely and fits perfectly with the growing use of alternative dispute resolution." — William L. Lurie, president emeritus, The Business Roundtable

His clients have included the National Football League, the New York Times, the A.F.L.-C.I.O. and the U.S. Government: he is the quintessential man-in-the-middle, the cool voice of reason that brings forth something productive from a mess.

In this new edition of The Keys to Conflict Resolution, Ted Kheel, the man Business Week called the "master locksmith of deadlocked negotiations," sets forth his principles for doing the impossible: getting two adversaries to agree. In easy-to-follow language, he explains why the "soft touch" is often the surest method to bringing adversaries to the bargaining table — and more important, to resolving issues.

Kheel takes us behind the scenes to legendary negotiations, some successful and some not: the recent Haitian revolution; the New York City newspaper strikes of the 1960s, 70s, 80s, and 90s; Cuomo's angling for a Supreme Court nomination; the 234-day baseball strike of 1995, and many others. When a replacement was needed to follow Rex Harrison in the first Broadway production of My Fair Lady, Kheel was brought in to smooth things between Actors' Equity and the producers; when students took over Columbia University, Kheel was on hand to make sure all was resolved without bloodshed.

Kheel has distilled his principles for negotiation, arbitration and mediation down to Ten Commandments (for each category). These "Commandments," if followed carefully, provide the surest route to salvaging a potentially disastrous situation.

A former president of the National Urban League, Ted Kheel served by appointment under Presidents Kennedy, Johnson, Ford, and Carter as a mediator in the major national labor disputes of the 1960s and 1970s. More recently, he has created several philanthropic foundations in pursuit of his belief that conflicts can be solved by airing issues and building alliances.

Royalties from sales of this book go to the Foundation for Prevention and Early Resolution of Conflict.

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